digital-transformation

Webinar: Creating Exceptional B2B Self-Service Experiences

1 min read · April 30, 2020 · By Sarah Falcon

Summary

This on-demand webinar covers how B2B practitioners can leverage Oracle CX Commerce to meet rising self-service expectations, with 40% of consumers now preferring self-service over human contact. It examines the 2020 self-service paradigm shift, how to break traditional customer interaction norms, and how to build a self-service ecosystem that drives both customer engagement and revenue.

Key takeaways

40% of consumers now prefer self-service over human contact, making self-service a revenue-critical capability for B2B.
Oracle CX Commerce is a practical platform for building B2B self-service portals that match rising buyer expectations.
Breaking norms of traditional customer interaction requires intentional redesign of how buyers connect and transact.
A well-designed self-service ecosystem drives both engagement and measurable revenue — not just convenience.

Young woman working with her laptop at modern office

40% of consumers now prefer self-service over human contact - Steven Van Belleghem

It's a new world for B2B practitioners, with increasing demand and need for self-service. Do you know how to leverage Oracle CX Commerce to support these new expectations? Discover how to understand the self-service paradigm shift in 2020, breaking the norms of customer interactions, innovating new ways that help your customers connect with you, and creating a self-service ecosystem that drives customer engagement and revenue.

webinar

Webinar: Creating Exceptional B2B Self-Service Experiences

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