Posts tagged: customer-experience
The Broken IT Services Market: An Airbnb Analogy
Imagine you're the CEO of an Airbnb business with several properties. You have a property manager overseeing one of your buildings.
Elevating Customer Experiences through Data Analytics
Discover how data analytics enhances customer experiences, personalizes engagement, and drives business success in the digital age.
Object Edge Launches New Partnership with CustomerGauge
Object Edge, an award-winning eCommerce consultancy, announces a new partnership with CustomerGauge, the leading B2B VoC software according to Gartner.
Creating a Voice of the Customer (VoC) Program
If you are looking to drive your customer experience, how can you create a Voice of the Customer (VoC) program? We share our insights.
How Customer Journey Mapping Boosts ROI
Journey mapping is an exercise in truth-telling. It determines where people drop off the path to purchase, and more importantly, why.
Developing a Strong Mobile Strategy
Developing a strong mobile strategy involves selecting the correct technology that drives eCommerce success, customer satisfaction, and increased sales.
5 Ways to Optimize Content Discovery
5 ways to optimize content discovery for memorable experiences that intuitively move your audience to your content, leading to more online transactions.
Writing a User Story to Build an eCommerce Store
Learn how to develop user stories, which can help guide the development of your user experience, product management, web design, and more.
7 Ways to Create a Customer Experience Strategy
A customer experience strategy is necessary to be competitive in today's eCommerce landscape. Discover 7 key strategic steps doing so in this blog.
What is the Best Retention Metric for a Consumer Website?
Customer retention rates are critical for eCommerce brands. But not all retention metrics are created equal. Learn about meaningful metrics and insights.
Successful Single-Page Checkout
Successful single-page checkout is often easier and quicker to implement. When executed effectively, it can also be a way to increase conversion rates.
BOPIS: A Definitive Strategy to Delight Your Customer
Discover how the correct BOPIS (buy online, pick up in store) process can transform your customer experience and improve your bottom line eCommerce goals.
Digital Customer Experience Checklist
Online retailers can improve their digital customer experience by using a checklist to assess what is working, what's missing, and what needs improvement.
Ride the Media Wave to Increased Customer Engagement
Interactive media is increasingly popular. How can companies best position themselves to take advantage of this growing trend? Learn more in this blog.
And the Winner is … Object Edge!
At Oracle Modern CX, the Object Edge team won first in "Hack a Smarter Customer Experience" - and created a new app to help people with autism.
Benefits Of Product Bundling eCommerce
Bundling purchases can make a huge difference for eCommerce and traditional retail brands. Learn how to do this effectively and its bottom line impact.